Balens CPD Conference 2012
Excellent event, really informative with
clear concise information. Embracing all disciplines, with the
potential to act as one voice, making it quite unique in this
respect i think. Very friendly, helpful folk from Balens. Thank you
for putting the time and effort in to make this event possible,
What a fabulous day! Thank you to all at
Balens for organising such a unique and stimulating programme with
engaging and knowledgeable speakers. It was incredible value and
the topics pertinent and varied. I was struck with how 'person
centered' the whole day was, not only from a clients' perspective
but understanding your own practice better and therefore your own
needs and aspirations. Looking forward to the next event
The CPD event was excellent value for money and
very well organised. I found the first presentation 'Your Vision,
Your Message' particularly useful as I was not sure about what I
could and could not say in my marketing material.Thank you Balens
for arranging such a useful day.
Very good overview of topics relevant to having your own
business. Thought provoking issues which stimulates further
research. Absolute bargain for the donation charge.
The Balens training event was interesting,
informative and has been really helpful in planning my business.
The staff were all really helpful too.
I attended this seminar mainly because it covered
topics not attempted by any other source.I found it to be very
beneficial especially as it showed how easily it can be to fall
into pitfalls of badly chosen wording on marketing for example that
no course teaches you when you first qualify. The legalities part
was interesting as too was the way to handle difficult clients. I
have followed up many of the suggestions put forward on how to
improve the business and get more clients. Would recommend this
type of seminar any day and would definitely book again.
It was an excellent training day -good choice
of informative speakers and great venue do incorporating access to
The day was well organised, the staff were
professional and friendly.
I would particularly want to
state that "the Balens CPD event was an extremely beneficial, value
for money experience. Balens organised a day which included many
disciplines; however content was varied and balanced and equally
applied to all across the board within healthcare and private
practice. Interestingly the subjects weren't necessarily something
I would have specifically sourced independently; and so I feel it
has enhanced my knowledge in aspects I would not have considered
previously essential to my continued professional
An interesting, well thought out and informative
day. The speakers were excellent and I would recommend attending
An enjoyable well paced day of engaging lectures
relevant to the complementary therapist and the profession over
all. Full of useful information and ideas to follow up on to help
improve your practice management and marketing. Thank you to the
Balens team for putting this event on.
As it was my first CPD event I didn't know quite
what to expect from the day, I found the training incredibly useful
and easy to understand as well as being very good value for money.
Everybody was very down to earth to talk to after the presentations
and it was a great opportunity to network with likewise
professionals. I'll definitely be back!
A well-organised and educational day run at the
hub of Birmingham's NEC. The speakers were interesting and creative
and it was a pleasure to meet the faces behind the company, a
I think a distillation of Balens depth of
experience over a range of complementary health businesses has been
conveyed in one informative day. It has given me a starting point
and guide to tackle areas of the business that I might have left
alone and otherwise found out too late.
More Client Testimonials
- How can I thank you enough for your kindness and for the time
that you took, at the end of a long day, to sort out this
troublesome incident May I take this opportunity to thank you for
the excellent service that your company has provided me with over
the past years.
- Ps. I must say you are exceptionally helpful and it's very much
- May I take this opportunity to thank you for the excellent
service that your company has provided me with over the past
- We know you pursued this matter for us in a way that may have
been of discomfort to yourself and we would like you to know that
your support so far has been immeasurable!
- Thank you so much for your help, you have been amazing -
efficient, friendly and patient. I would like to say that it is a
pleasure dealing with all the staff I have encountered at Balens,
- Very speedy, much appreciated.
- The site is excellent! Renewal was very easy, simple and
straightforward.... exactly as it should be for users! Well done to
the site designer and developer!
- Wow! That was a fast response Sue.... Thank you.... and ...
Balens are the tops!!!
- How very helpful & courteous Yvonne was ... She is a star
and represents your company very positively.
- Many thanks to you both for your efforts on our behalf &
for successfully remortgaging us. Life is so much better when you
have the good guys batting on your behalf. No doubt we will speak
- I do congratulate you on such a high level of diligence.
- Thank you for your swift and good work.
- I would like to say that I have valued Balens help and support
over the last 3 years. I do wish you and your employees the best of
luck and prosperity in the future.
- Finally I would liketo take this opportunity to thank
you for your always support and excellent professional
- I am standing down as treasurer … so I will not have the
pleasure of communicating with you for much longer. I have
appreciated your hands on approach and your efficiency.
- Thanks again for all your support during my two years as
- Marvellous! I will now stop annoying you!! Many thanks for your
- Fantastic, what service, she will be pleased. It just shows
it's who you know!!!" PS send my thank you on to Joe.
- Over the moon and back again!!! Boy do you have a very good
bottle of champagne coming to you all!!! along
with my complete gratitude. I couldn't have
done it without you. Thank you from the bottom of my heart.
- I found the site very easy to use, and much more convenient
than having to send off the forms etc in the post. I
completed the whole process and received my new documentation in
less than five minutes which was great. Thanks again and I hope the
new site is a continued success!
- Thank you for your e-mail. I did receive the renewal
yesterday, thank you. I also want to say that I am
appreciative of your swift acknowledgement and impressed by the
quality of the documentation sent to us.
- Being able to renew on-line saves a lot of time and hassle
sending documentation through post etc. In my opinion good customer
- I just want to take this opportunity to thank you all for a
fantastic year with Balens. It has been an excellent year and
on behalf of John and Victor and myself I want to take this
opportunity to wish you and your families a happy, healthy,
prosperous and peaceful Christmas and New Year.
- The new site is excellent, very simple to use, fast responding
through the process and having full documentation at the end was
great. The whole transaction took less than 10 minutes and
totally painless. Well done, if only all e-commerce site worked as
- Just wanted to say thank you very much for your assistance.
They have agreed to your amendments and I should be signing
tomorrow. I'd also like to mention that Beth and Joy have been
really helpful and responsive in helping me with extra bits and
- Just over two years ago I contracted Balen's to enquire about
insuring a new therapy I was working on. I had no idea if it the
therapy was going to be viable or if there was any point seeing it
through to fruition. Happily, everyone I spoke to thought the idea
was worth developing. The first person I explained the therapy to
was unknowingly pivotal in the process. Had it not been for you
saying: "if you do this, I'll be the first one to buy it", I might
not have had the conviction to carry it through. The knowledge that
'Janet thinks it's a good idea' was like a little lantern bobbing
about in my often frazzled brain in the months that followed. ...
As a belated thank-you, here is a voucher code which gives a years'
membership to the website.
- I am writing to let you know that I have stepped down as chair
... and thought it a courtesy to advise you of this. May
I also take the opportunity to express my personal appreciation of
your for ... The role of insurers is so vital to any charity and it
has been good to know that you could be called on at any time, and
I know this has sometimes been at very short notice. I've also been
very glad of the professional way in which you have dealt with some
complex queries both for myself and for ... members. I was so
pleased we were able to meet at a UK Healers meeting.
- I am writing to say how pleased I am with the service provided
by ... when I recently renewed my house and business contents
insurance. ... By taking the time to reassess my situation and
needs, she found a much less expensive insurer - Ansvar. My annual
premium has very nearly halved, ... She was also very pleasant and
very patient. It is rare and very lovely to be given this kind of
- We are really glad that we can continue this, I am sure you
hear it all the time, but the feedback from therapists at our end
is that everyone at Balens has been very friendly, easy to
communicate with and very straight forwards.
- Thank you for your kind words and for all the help and support
you have given me over this very brief period. I enjoyed my
conversations with you and it was great to know there was an
efficient and professional person I could call upon for help and
advice. Balen's are very lucky to have you.
- I was most impressed by your article in Positive Health in
March 2001 entitled Professional Advice for Complementary
Practitioners and I was wondering if I might have a copy of the
article (not photocopied from the magazine which results in a poor
copy). If it is possible perhaps you could add it as an attachment
to an email? ... I would very much like to see you publish some
similar articles in the journals/newsletters of the CAM
- I am writing to tell you how impressed I am by the professional
and supportive way in which H&L Balen responded to the
situation and I particularly want to thank you for your telephone
advice and reassurance.
- She was most complimentary and I hope you are really valued by
Balens. In fairness to Balens, I think it's wonderful that there is
a bit of "give and take" and that is one of the things I liked when
I first approached David Balen about setting up an insurance scheme
for us. I was only 'little me" daring to talk to a large UK company
and yet I felt I could talk to him. There was a face behind that
organisation and an experience and indepth understanding and I
always felt I was dealt with "personally". Because here in Ireland
we are so small that even a large business venture is really small
by comparison with the UK and we know it is virtually impossible to
be competitive so when someone gives us a hearing it is truly
- Very many thanks to you for all your help, patience, advice and
above all, humour, throughout this sorry stage. It was always good
to know that you were at the end of the phone line if I needed you.
I shall certainly recommend you to any friends who may be thinking
of taking out a mortgage or re-mortgage in the near future.
- On a more personal level a note of acknowledgment: Talking to
you on the phone always makes me feel that I am in good hands doing
business with you. That probably is because you come across well
with a very personal, honest and straightforward style of
communicating. I have a feeling I know what I am at with you.
- Thank you for your help regarding this matter, I would also
like to thank the team for an excellent service over the years.Ps.
I would be interested in remaining a client if you work
- Thank you so much for your inspirational session with the
students on Saturday - the feedback was tremendous. We all really
really appreciate your wisdom and energy, especially after such a
tiring journey and sleepless night!
- Balens have been great in arranging re-mortgage, so i'm sure
every few years I shall be looking for new re-mortgage products and
I'll certainly let you guy's sort it out!
- Thank you for a very nice seminar. I am impressed with your
demeanor and approach to the insurance industry. I must admit I
feel much more confident knowing that I have you and a company like
Balens on my side. I never in my life thought I'd hear an insurance
man say something like you did: "The body can heal itself with the
right guidance and support". Finally, someone in your industry who
is in tune!
- I have today received my insurance policy from Aviva and would
like to thank you so much for all your help and assistance with
finding a policy for me. I fully understand that I have been a
"challenge" to you with my circumstances but you have always
treated me with respect and understanding. I think the most
important thing for me was that I knew that I could always trust
you when you said that you would call me back as you always did on
time! Please feel free to pass this email on to your
supervisor/manager so that they may see what a helpful and
professional person you are. I would also like to add that I would
have no hesitation at all in recommending Balens for any insurance
purposes. Thank you Amanda and I... look forward to the renewal
process next year!
- A pleasure to meet you today - thank you for your calming
influence on the ghastly topic of insurance. I remember your phrase
money + law + health issues = toxic package... perhaps you are a
financial detoxer. (2010)
- I know that often in business complaints may be more
forthcoming from clients than compliments so I would also like to
take this opportunity to formally state how content and happy I
have always been with Balens insurance received over the past ten
years. I have personally spoken to David as well as yourself and
other colleagues on occasions. I have always found everyone so
helpful and the services received excellent value for money.
- I am very happy with my dealing with the company and thankful
for the experience of such a specialist broker. L,C (2011)
- Excellent service all round. Always receive my renewal
documentation in time to continue policy. J,H (2011)
- You are brilliant and I love that someone answers the phone who
is competent and helps without passing you onto another
department/queue etc.Well done!J,A(2011)
- I have always found Balens a great company, wonderful, friendly
and efficient service. Every single person I have spoken to in the
last 21 years is exceptionally friendly knowledgeable and
conversant. H,M (2011)
- We have worked with Balens for two years. During this period we
have found their professionalism, knowledge and caring attitude
exemplary at all times. They are keen to share their extensive
knowledge of the market and we know that the presence of the Balens
name on our website has been a major factor in the success of the
venture so far. We would have no hesitation in recommending that
you speak to them first if you are considering venturing into the
UK therapy market.
- We thought you would like to know how very pleased we are with
the service provided by all there. Although we tend to deal with
Josh, Jo, Janet, Alison & Beverly, whoever we speak to is
always very helpful. We know that our specific requirements tend to
create extra work (we don't tend to fit into boxes) but we always
get the help we need (if not the result we want ~ but that's
life!). Recently Josh has done a grand job re our swimming pool
insurance, but like I say all at Balens do (DF)