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Dear Mr Balen,
Thank you so much for your amazingly speedy reply!  We are thrilled by your news!  Yes please do keep us posted. We have always been so pleased by the kindness, courtesy and personal attention shown by Balens.  In a now rather rough and uncaring world it is a real treat and comfort to feel cared for and looked after which is what you do so well.  This may be especially so for women and it is a great comfort to feel that there would indeed be someone of this calibre at your back if, heaven forbid, they were needed. We shall be delighted to be insured by you again and  look forward very much to hearing from you in due course.

Jane and Amanda Nelson (2012)

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