Contact Details

Personal Lines Department
01684 580788


Get a quote

We offer comprehensive household insurance from a specially chosen small group of Insurance Companies. Most of our household business comes from Health & Well Being Professionals, but even if you do not fall into those categories, our supportive team can still help you obtain a quality solution with a personal service (we don't operate a call centre!).  We have since 1950, insured all types of Clientele and Home,

We can cover therapists working from home on our online scheme, but if you do not fit our criteria for this, please contact the office as we have a wide range of other solutions available.

If you are working or seeing your clients from home, you should inform your current insurer and get them to confirm that you are covered as many insurance companies are unwilling to insure homes where this type of activity takes place, especially if clients or suppliers visit the premises. 

Because of this, Balens have evolved schemes that will allow you to see clients in your own home. 


Balens are now able to offer you an option to receive a quotation online via Ansvar Insurance. To use this service please click here. Please  be aware this link will open a new window outside of the Balens website, the content of which Balens are not responsible for.

To take up this policy you will need to have a separate policy in place that covers Treatment Risk and Public Liability in respect of the Business. If you do not currently have a Malpractice policy with us, we can provide cover at competitive rates.  For non holders of Balens Malpractice policies, we have other general household policies available.

Please note if you are working from an outbuilding, please call us to ensure that this policy is available to you and suitable for your requirements before obtaining a quote on-line. This policy does not cover all types of outbuildings and it is crucial that you check with ourselves first as cover may be invalidated if we are not made aware of these details before cover is incepted.

The policy will automatically cover up to £10,000 Business Contents with a £500 limit for stock within the home only. Please note that this policy will not cover Business Therapy Room Equipment away from the home.

Ansvar Insurance is a business division of Ecclesiastical Insurance Office plc.