I really cannot praise Balens highly enough - and especially Sarah Biggs, the particular European Team member who handled my policy. Despite ludicrously short notice on my part, Sarah went out of her way to turn around my initial query and personally place my application with the right person. My policy was therefore up and running within 24 hours of my initial call to Sarah - when the advertised period is up to three days for a quote alone. On the basis of my dealings with Sarah and Dawn, I wouldn't hesitate to recommend Balens to anyone.  Absolutely superb customer service even when faced with a frankly unreasonable and unrealistic request - and they made it happen. Both Sarah and Dawn are a credit to your company and I am confident my wife and I will remain loyal customers thanks to their stellar customer service.

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