I just wanted to take a few minutes to write to you both regarding Luke Smith. I have been dealing with Luke on an unusual insurance requirement and I think you should know what an excellent service he has provided.  His bearing has been friendly yet very professional and he has worked hard to get the result I wanted.  In fact, it is fair to say that he has surpassed my expectations both in the speed of his response and the savings he has achieved on my premiums (around 50% with more cover!!!). Over the years I have dealt with many other insurance providers and to date none have gone the extra mile that I believe that Luke clearly has. In short, I think the man is a credit to Balen and I believe that you should know that. I was only intending to use Balen for one particular insurance issue, however, after the service I have received it is now my intention to come back with more of my insurance requirements.  I was recommended Balen Insurance by another of your clients and I now see why.  I will certainly recommend your company to other people in my field.

Return to the testimonials page